Credit & refund policy
Updated .
One-time purchases and cancellation
This policy forms part of our Terms of use. Exploring scenes and selecting photos is free. Video generation requires prepaid credits. Every credit pack is a one-time purchase: no subscription, automatic renewal or automatic top-up. Purchased credits do not expire. There is no recurring plan to cancel. You can leave checkout before authorizing payment; after payment, request a review using the contact details below. Account closure alone does not reverse a charge.
When a generation fails
If the provider confirms that a generation failed, was canceled, expired or was refunded, reserved application credits are returned automatically. Repeated notifications and task retries do not return the same credits twice. This restores your service balance; it is not a cash refund to your payment method.
Running or delayed tasks
There is currently no self-service cancellation of an accepted generation task. Leaving the website does not stop it. A network timeout does not prove that a video failed. Your saved task continues to be checked. If a video was generated but cannot yet be saved, the download is retried without submitting another generation. Credits remain reserved until the outcome is known. Contact support if you need help with a delayed task.
Payment refund review
You may request review of an unused credit purchase, duplicate or incorrect charge, or a paid service that was not delivered. We check payment confirmation, delivery and credit usage before deciding whether a full or partial payment refund is due. Used credits are generally not refundable simply because a result differs from your creative expectations, unless there was an error, a qualifying delivery problem or applicable law requires a refund. Unused-credit requests are reviewed individually; no automatic refund or fixed money-back guarantee is offered. Mandatory consumer rights remain unaffected.
How to request a refund
Email support@aibabydancevideo.com from your account email with the order or transaction reference, purchase date, requested resolution and reason. For a generation issue, include its task ID. Do not send your full card number or password. We may request further information and will communicate the decision by email. Approved payment refunds go through Waffo Pancake or the payment provider; arrival time depends on the provider and your bank. The credits associated with a refunded amount are removed or adjusted so they cannot also be spent.
Account restrictions and your rights
Content enforcement is described in our Acceptable Use Policy. An account restriction does not automatically determine a payment-refund request. Credit adjustments and refunds are reviewed in light of the circumstances and applicable law. Nothing in this policy waives any statutory cancellation, withdrawal, refund or dispute rights that apply to you.